Data protection description and cookies
This Privacy Policy describes how Ingsva Resor – Matkat Ab Oy (“we,” “us,” or “our”) collects, uses, stores, and protects your personal data when you use our website www.ingves.fi or our services.
We are committed to protecting your privacy. This means we always collect and process personal data responsibly, in accordance with applicable laws and with your privacy in mind.
We use personal data to fulfill statutory and contractual obligations and to provide you with offers and advice regarding our products and services as well as improve user experience and deliver user-friendly services.
In our data protection description, we explain in more detail i.a. for what kind of personal data we save, where we get information from and what we use it for. We also explain in which cases and on what grounds we pass the information on to third parties and about the data subject’s rights to their own personal data.
If you have any questions about data protection and personal data, please contact us. Our contact details can be found in the data controller section below.
The use of cookies
Cookies are text files placed on your computer’s browser to collect internet log information and visitor behavior information. This information helps us analyze website traffic data and improve our website and tailor it to customer needs. We use this information for statistical analysis purposes and possibly to target marketing.
Cookies are also used to manage the same visitor session while browsing between pages on the website. We do not store personal data or other sensitive information in the cookies.
You can set your browser not to accept cookies. However, this may prevent you from taking full advantage of the website.
Use of visitor statistics and analytics
This website uses Google Analytics. The analysis tool from Google is used to evaluate the traffic on the website. This involves compiling reports on your behavior on the website in order to enable us to improve the content to better meet your needs. This is done in an anonymous manner thanks to IP masking which only uses part of the IP address. It is therefore not possible to trace the activity patterns of an identifiable person on the Internet. The collected data is used solely for statistical purposes in an anonymous manner. Google will not use your shortened IP address together with other Google data. Consent to web tracking and analysis can be revoked at any time. An add-on for your browser can be downloaded from the Google website and installed.
Remarketing
This website may also use cookies for remarketing purposes to offer better marketing to you who have viewed products on our website. This type of information is also anonymous, which means that no personal information or user profiles are saved.
Newsletter
If you choose to subscribe to our newsletter, your details will be saved in our newsletter distribution system. You can cancel this subscription at any time by clicking on the cancellation link at the bottom of the newsletter. You can also contact us directly and request to be removed from the mailing list.
Other websites
Our website may contain links to other websites of interest. However, we have no control over other websites once you have left ours. Therefore, we cannot be held responsible for the protection or confidentiality of information you provide while visiting other websites. These sites are not covered by this privacy policy. You should be vigilant and read each privacy policy on the website in question.
Data protection description
This privacy policy describes how we collect, use, store and protect your personal data. When we say “you”, we mean you as a customer, potential customer, or other relevant person.
The grounds for and purposes of processing personal data
We use personal data to fulfill our legal and agreed obligations as well as to provide you with more user-friendly services.
What information do we collect about you?
We collect information about you when you register with us or order products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, subscribe to newsletters, and contact us. Website usage information is collected using cookies.
When you contact us, we process the following personal data:
- Personal and contact information – name, email address, mobile phone number, etc.
When you have initiated a customer relationship, we process the following personal data:
- Personal and contact information – name, billing and shipping address, email address, mobile phone number, etc.
- Information about trips/services – details regarding the trips/services you have purchased.
Information collected to identify our customers is a prerequisite for us to be able to enter into a customer relationship. Without the necessary personal data, we cannot offer our services and products.
We do not store any sensitive information such as personal identification numbers (social security numbers) and payment or credit card numbers.
From which sources do we obtain your personal data?
Your personal data is collected when you provide your information in connection with signing up to receive newsletters, ordering services and/or products from us or contacting us.
How do we use the information about you?
We keep your personal data confidential. Only those of our employees who, through their work, are entitled to process personal data are entitled to use the system containing personal data. The prohibition against using and disclosing the information applies to all of our staff. Each user has a personal username and password for the system. The data is collected in databases that are protected by firewalls, passwords and other technical measures. The databases and their backup copies are located in locked areas and only certain pre-selected people have access to the areas.
We instruct our staff involved in the processing of personal data on the correct processing of personal data. In addition, we continuously ensure the sufficient expertise of the staff.
Who may we share your personal data with?
We also share your personal information with certain companies that are independent data controllers. This means that we do not control how the information provided to the company is processed.
Independent data controllers with whom we share your personal data are:
- Government authorities (the police, tax authorities or other authorities) if we are required to do so by law or in the event of suspicion of a crime.
- Companies that handle various transports (bus companies, airlines, shipping companies and any other transport companies).
- Hotels
- Travel agents who handle our bookings to various destinations.
- Companies that offer payment solutions (card acquiring companies, banks and other payment service providers).
- Marketing (newsletter).
- IT services (companies that handle the necessary operation, technical support and maintenance of our IT solutions).
When your personal data is shared with a company that is an independent data controller, the company’s privacy policy and personal data processing applies.
How long do we store the information?
We store your personal information for as long as you use our services. We store billing information for 10 years, as required by tax law, which may be used for audit or other legal purposes.
If you would like your personal information to be deleted, updated or changed, please contact us.
Access to your information and correction
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal data, please email us at info(at)ingves.fi. We will provide this information free of charge.
We want to ensure that your personal information is accurate and up-to-date. You can ask us to correct or delete information that you believe is incorrect.
Please note that we have a legal obligation to store your billing information related to the purchase of products and services for 10 years, as required by current tax legislation, regarding certain information.
Changes to our Data Protection Statement
We keep our data protection statement under regular review and therefore reserve the right to change this data protection statement by posting a notice on our website. We comply with the EU General Data Protection Regulation (GDPR).
This data protection description was last updated on August 14, 2025.
Data controller
Ingsva Resor – Matkat Ab Oy
Fo-nummer: 0296129-4
Terminalvägen 4
64200 NÄRPES
FINLAND
How do you contact us?
Please contact us if you have any questions about our privacy policy or the information we hold about you:
By email: info(at)ingves.fi or write to us at the above address (data controller).